Last updated: January 20th, 2025

Conaqua LLC. And its affiliates (“Conaqua,” “we,” “our,” or “us”) are committed to protecting the privacy and security of our customers and users (“you/your”) and the Personal Information you have entrusted to us. It is important for you to understand what Personal Information we will collect, how we will use it, and who may access it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, and use our services.

Types of Information we may collect

  • Information you provide to us. Personal Information that you provide to us, such as when using the contact and warranty forms on our website, including your name, email address, and other contact details;
  • Our correspondence: If you contact us, we may keep a record of that correspondence;
  • Purchase Information: Details of the products you purchase, including order history and transaction data.
  • Survey information: We may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the data provided in the completed survey;
  • Promotions: We may request Personal Information to administer your participation in coupons, contests, sweepstakes or other promotions that we organize;
  • Device Information: Information about your device and its usage, including IP addresses, device identifiers, and operating system details.

Cookie policy

  • Cookies and Tracking Technologies: We may collect Personal Information through cookies, web beacons, and similar technologies to enhance your experience on our website. For example, when visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your Information

We use your information for the following purposes:

  • To Process Transactions: Manage and fulfill your orders, process payments, and handle returns or exchanges.
  • To Provide Technical Support: Offer assistance with troubleshooting and resolving issues with our products.
  • To Manage Warranties: Track and process warranty claims and provide warranty-related services.
  • To Improve Our Products and Services: Analyze usage data and feedback to enhance our offerings and user experience.
  • To Communicate with You: Send updates about your orders, technical support information, warranty details, and promotional offers (if you opt-in).
  • To Ensure Security: Protect against unauthorized access, fraud, and other security risks.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations, either when required to deliver services and run our business subject to strict confidentiality agreements, or when required by law:

  • With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
  • For Legal Reasons: We may disclose your information to comply with legal obligations, enforce our policies, respond to lawful requests, or protect the rights, property, or safety of our company, users, or others.
  • In the Event of a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We retain your personal information based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. When Personal Information is no longer needed, we either irreversibly anonymize the data (and we may further retain and use the anonymized information) or securely destroy the data.

What rights you have over your data

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to or correction of your personal information by contacting us.
  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
  • Cookie Management: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

Children’s privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Governing Law

  • These Terms and your use of this Website will be governed by the laws of the United States and the State of New Jersey, without regard to any conflict of laws principles.
  • Any claims or legal actions must be filed in the appropriate state or federal court. By using this Website, you consent to the personal jurisdiction of these courts for resolving any disputes and waive any objections to the court’s jurisdiction or venue.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of the policy and notify you of significant changes by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.